The Federal Way Home Depot: 7 Crucial Things To Know Before Your Next Project (Including Recent Incidents)
Planning a major home improvement project or just need a quick tool run in the South King County area? The Home Depot in Federal Way, Washington, is a central hub for contractors and DIY enthusiasts alike, offering a vast inventory and specialized services. As of December 19, 2025, this location remains a critical resource, but like any high-traffic retail center, it has its own unique operational details and even recent incidents that local shoppers should be aware of before visiting.
This article provides an in-depth, up-to-date look at the Federal Way Home Depot, covering everything from its core services and operating hours to the specific features that set it apart from nearby locations in Kent or Puyallup, ensuring you can maximize your shopping efficiency and project success.
Federal Way Home Depot Store Profile and Essential Details
The Home Depot store in Federal Way, officially designated as Store #4703, is strategically located to serve a wide swath of the Puget Sound region, including the communities of Des Moines, Milton, and Auburn. Knowing the essential details of this specific location is the first step in a successful visit, whether you're a seasoned professional or tackling your first weekend project.
- Store Name: The Home Depot Federal Way (#4703)
- Address: 1715 S 352nd St, Federal Way, WA 98003
- Main Phone Number: (253) 661-9200
- Store Hours (General):
- Monday – Saturday: Typically 6:00 AM to 10:00 PM
- Sunday: Typically 7:00 AM to 8:00 PM
Note: Hours for specialized departments like the Pro Desk or Rental Center may vary, so it is always best to call ahead for specific times.
- Nearby Stores: This location is part of a cluster of Home Depots in the area, with nearby options including Kent (#4722), Puyallup (#4709), and North Tacoma (#4720).
Specialized Services: Pro Desk, Rental Center, and Home Services
What truly elevates the Federal Way Home Depot beyond a standard hardware store is its robust offering of specialized departments designed to support complex projects and professional contractors. These services are key to the store's topical authority in the local home improvement market.
1. The Dedicated Pro Service Desk
Contractors and frequent buyers will find the Pro Desk at the Federal Way store to be an invaluable resource. This dedicated service area offers streamlined purchasing, bulk discounts, and specialized support tailored to business needs. Services often include:
- Dedicated Pro Desk Phone: (253) 661-5231
- Volume Pricing on large orders.
- Tool and equipment rentals managed through a separate, dedicated team.
- Assistance with commercial credit and business accounts.
2. The Home Depot Rental Center
For large-scale renovations or landscaping projects, buying expensive, single-use equipment is often impractical. The Federal Way Rental Center provides a cost-effective solution, offering everything from heavy machinery like trenchers and aerators to smaller tools like pressure washers and paint sprayers. The Rental Center has its own direct line for quick inquiries: (253) 661-5220.
3. Comprehensive Home Services and Installation
The store acts as a gateway to The Home Depot’s extensive network of licensed and insured local contractors. Shoppers can arrange professional installation services for a wide range of products, ensuring quality results for major investments. Popular services available through the Federal Way location include:
- Countertop Installation: Offering custom designs and drilling for unique features like sinks and faucets.
- HVAC Repair and Installation: Heating and Air Conditioning services, often with special financing options available through a Home Depot credit card.
- Water Heater Installation and other major appliance setups.
Recent Incidents and What They Mean for Shoppers
While the Federal Way Home Depot is primarily a center for commerce and community projects, recent public records highlight a few notable security and incident reports. Being aware of these events can provide context on local security efforts and general store activity.
4. Theft and Security Concerns
Like many high-volume retail locations, the Federal Way store has been the target of significant theft. Local police have recently reported incidents involving large-scale property crime. In one instance, a suspect was arrested for allegedly stealing approximately $10,000 worth of merchandise. Another high-profile event involved Federal Way police chasing a stolen truck originating from the Home Depot parking lot. These reports underscore the need for vigilance in the parking lot and the store's ongoing efforts to curb retail crime.
5. Parking Lot Arson Incident
In a more dramatic event, the parking lot was the scene of an arson incident where at least one U-Haul moving van was engulfed in flames. An arrest was made on suspicion of arson following the fire. While an isolated event, this news is a specific point of recent history for the Federal Way location that differentiates its profile.
Customer Experience and Unique Inventory
Despite the operational challenges of a major retail center, the Federal Way store maintains a positive reputation for its team and product availability, which is crucial for maintaining customer loyalty.
6. Highly Praised Associate Support
Customer feedback often highlights the quality of the store's associates. Many reviews praise the staff, noting that it is "rare not" to find helpful employees who are knowledgeable and willing to assist. This focus on customer service is a significant factor for shoppers seeking expert advice on complex projects like tiling, plumbing, or electrical work.
7. Inventory Depth and Curbside Pickup
The store is noted for carrying a deep and wide inventory, with some customers stating they can "find items no other stores carry" in the area. This depth is particularly valuable for DIYers working on older homes or specialty projects requiring unique components. Furthermore, the Federal Way Home Depot offers modern conveniences like Curbside Pickup, allowing customers to place orders online and have them brought directly to their vehicle, streamlining the shopping process for busy individuals.
In conclusion, the Federal Way Home Depot at 1715 S 352nd St is more than just a place to buy lumber and paint. It is a full-service home improvement center with dedicated resources like the Pro Desk and a robust Rental Center, backed by a team of associates praised for their expertise. While recent local news has included reports of theft and an arson incident, the store remains a reliable, essential resource for all your home projects in the Federal Way and South King County area.
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